2 September 2010 Last updated at 09:35 GMT

Zara launches online retail store

Woman leaving Zara shop in Madrid

By Julia Caesar Business reporter, BBC News

Store sales have fallen so Zara hopes online sales will help

Spanish clothing retailer Zara has opened its new online store in France, Spain, Italy, Portugal and the UK.

The group already sells a home range online, but its revamped website will offer fashion lines which have only been available in its stores until now.

The push into cyberspace is seen as a defensive move that comes amid fears of a decline in High Street spending.

H&M will follow in the next fortnight; Gap began online sales for the first time outside the US last month.

Consumer confidence is waning and many fear a further economic slowdown. Online fashion sales, meanwhile, are proving resilient.

At rival Next, for instance, first-half sales in stores fell 1.5%, while its home shopping business saw sales rise 7.8%.

Further strength in internet trading has been reported by Asos, the online market leader, which said sales rose 54% during the January-to-March quarter when compared with the same period a year earlier.

Online growth

Online retail sales have boomed as more people get high-speed internet connections and time-pressed shoppers take advantage of shopping from home or work, according to industry observers.

Shopping on the net is expected to see sales grow to £94bn ($144 bn) in Western Europe by 2014, from £56bn in 2009, according to consultants Forrester.

But online sales still only make up a small proportion of total sales. In the UK, only 8% of total sales in July were made online, according to the Office for National Statistics.

“Shops that don’t have an online presence have noticed rival stores enjoying a dramatic increase in online sales, while their sales in shops have been pretty flat,” according to Jeremy Baker, professor of marketing at the ESCP business school.

Complement to existing stores

Zara’s online shop will soon be followed by H&M’s online shop, which will go live on 16 September.

Gap and Banana Republic are already there, having opened their online operations outside the US for the first time, on 26 August.

Online stores add to rather than cannibalize physical stores, hence they tend to bring in additional sales, according to industry observers.

“There is clearly demand for Zara product online,” said Simon Chinn, retail consultant at Verdict Research.

“It will comfortably complement its extensive store estate, adding an extra level of service for its customers.”

Rapid growth

Online retail sales are set to double in next three years

Zara is “liked” by more than 4.5 million people who have signed up as fans on Facebook. The key now is to convert those fans into customers.

Inditex, Zara’s parent company, has overtaken Gap as the world’s biggest clothing retailer by sales. Inditex chief executive, Pablo Isla, said: “Customers should expect the launching of online selling for the group’s other brands in coming years.”

The success of retailers such as the dedicated online fashion site Asos hints at how rapid the migration of sales from traditional stores to the internet is, especially among the 18-34 age group.

Zara made a small profit in the year to the end of January 2010, after recording a sharp loss during the previous year. It is hoping to see a 10% rise in revenue linked to its online store.


My Comment:
I know this article is from before the weekend, but it was the article i was most interested in. It explains how businesses now have to face customers in a digital way, and that human contact has become smaller and smaller. The thing that I would most like to find out is how each company’s marketing team works to show that they now do sell things online. Everyone buys online, so how do they interest people to shop at their online store? There are so many brands and companies which have online stores, and have frequent online buyers, will all these mainstream brands (which are now creating online stores) be able to have such a high rate of buyers? Most online stores, are shops which have not been made global, so even if you have 3 Zara shops in your town or city, will you still spend your time at home browsing their collections?

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